Constant Training Leads To Better Customer Service

Finding damage in your home can be a stressful time for you as a homeowner. It can often mean extra expenses that you may find are anxiety-inducing. However, for the longevity of your home, it is always wise to call for professional help as soon as you possibly can. Freezing up and ignoring the problem is one of the worst things that you can do. The quicker that professionals can get onto the scene, the better it can be for the outcome of your residence.
 
The key to successful and smooth remediation is excellently trained technicians who know how to handle every twist and turn expertly. Raymond Norowski, the owner of SERVPRO of Bellmore/ Wantagh, explains that "SERVPRO prides itself on its training that it provides to all its employees." The SERVPRO headquarters in Gallatin Tennessee has classrooms and mock damage sets that can be used to help teach technicians the ideal way to handle damage in a customer's home.
 
Having classrooms and equipment, that is available for technicians to practice with, is essential for our technicians to begin to work with the efficient speed we pride ourselves on. However, the facility does not just educate our technicians in a practical sense, but also in a theoretical one too. Norowski goes onto emphasize that "Constant training helps keep our staff up to date on the latest cleaning and drying techniques." Keeping our technicians up to date helps ensure that SERVPRO provides "better service for our customers."
 
At both regional facilities and our headquarters, SERVPRO strives to educate all of our employees. We teach our technicians which scenarios call for specific tools and how to prevent further damage from impacting your home. Our ultimate goal is always to make you feel "Like it never even happened."
 
When fire, water, flood, or mold damage impacts your home, never delay. Call for help immediately by dialing (516) 809-9600 and SERVPRO of Bellmore / Wantagh can be there for you. Day or night, we are ready and able to take the job.